Capable hardware like a telephone system or an ISDN card. It also monitors calls using a NCID (Network caller ID) server (which is provided by a VoIP-Box (like Fritz-Box). It automatically tries to match incoming phone calls with data stored in your Microsoft Outlook contacts to provide you with information about the caller (e.g. name, address etc.). The information will be shown in a clearly arranged datasheet.
If SmartCallMonitor cannot find matching information about the caller in your MS Outlook contacts, it can use an internet reverse search service to obtain information about the caller (via "MSN.WhitePages.com"). With just one click, you can start a Google search directly from the monitoring software to look for further information about a call (e.g. the company's website). The detailed view shows you all information about the selected entry at a glance. With SmartCallMonitor you always know who is calling. In the integrated journal, you can filter missed calls or specifically search for a contact or a number in the call log. For missed calls, e-mail notifications and call back reminders can be created. Answered calls can be registered additionally in the Outlook Journal.
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